{"id":2937,"date":"2022-06-30T05:52:20","date_gmt":"2022-06-30T05:52:20","guid":{"rendered":"https:\/\/royabhishek.in\/urbanbuyer\/the-12-most-common-tenant-complaints\/"},"modified":"2022-06-30T05:52:20","modified_gmt":"2022-06-30T05:52:20","slug":"the-12-most-common-tenant-complaints","status":"publish","type":"post","link":"https:\/\/royabhishek.in\/urbanbuyer\/the-12-most-common-tenant-complaints\/","title":{"rendered":"The 12 most common tenant complaints"},"content":{"rendered":"<p> [ad_1]<br \/>\n<\/p>\n<div>\n<p>Many investors think that the hardest part of becoming an investor is searching for and finding the right investment property.<\/p>\n<p>In reality, that\u2019s only the beginning.<\/p>\n<p>Once you own an investment property and become a landlord, you have to learn how to effectively manage it \u2013 and a huge part of this is ensuring that your tenants are happy.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-post-image wp-image-155793 img-responsive jetpack-lazy-image\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2021\/08\/noisy-tenants-800x450.jpg\" alt=\"Noisy Tenants\" width=\"800\" height=\"450\" data-lazy-srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2021\/08\/noisy-tenants-800x450.jpg 800w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2021\/08\/noisy-tenants-600x338.jpg 600w\" data-lazy-sizes=\"(max-width: 800px) 100vw, 800px\" data-lazy-src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2021\/08\/noisy-tenants-800x450.jpg?is-pending-load=1\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\"\/><\/p>\n<p><noscript><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-post-image wp-image-155793 img-responsive\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2021\/08\/noisy-tenants-800x450.jpg\" alt=\"Noisy Tenants\" width=\"800\" height=\"450\" srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2021\/08\/noisy-tenants-800x450.jpg 800w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2021\/08\/noisy-tenants-600x338.jpg 600w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\"\/><\/noscript><\/p>\n<p>After all, if they\u2019re not happy living there, they\u2019re going to move to greener pastures pretty swiftly.<\/p>\n<p>In this article, we look at the most\u00a0<a href=\"https:\/\/propertymanagement.metropole.com.au\/\" target=\"_blank\" rel=\"noopener\">common tenant complaints<\/a> about those living in apartments and how to overcome them.<\/p>\n<p>It all begins with CLAP: Children, Landscaping, Animals and Parking.<\/p>\n<h2><span id=\"1-children\">1. Children<\/span><\/h2>\n<p>Children running around in a unit complex without much adult supervision are likely to attract the attention of other tenants, and not in a positive way.<\/p>\n<p>We\u2019re not talking about kids who like to take a scooter ride after school around the complex \u2013 but the cheeky children who shriek around the complex and go \u2018door knocking\u2019 (purposely or intentionally knocking on other tenants\u2019 doors and then running away for \u201cfun\u201d, a game that can be very irritating and frustrating for neighbours).<\/p>\n<div class=\"notes\">\n<div class=\"notes-inner\"><span class=\"icon\"><picture><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/note.svg\" alt=\"pencil icon\" data-lazy-src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/note.svg\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" class=\"jetpack-lazy-image\"\/><noscript><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/note.svg\" alt=\"pencil icon\"\/><\/noscript><\/picture><\/span><\/p>\n<p><span class=\"tips-notes\">Note: <\/span> Complaints regarding children can be targeted at those who live on the premises, or children who are visiting the complex temporarily.<\/p>\n<p>Importantly, a\u00a0<a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">body corporate<\/a> can\u2019t refuse to let a dwelling to certain groups of people such as families, and complaints regarding children can be very difficult to manage. <\/p>\n<\/div>\n<\/div>\n<p>Children are, by nature, noisy little critters!<\/p>\n<h2><span id=\"2-landscaping\">2. Landscaping<\/span><\/h2>\n<p>The quality of landscaping in common areas, as well as the ongoing maintenance and upkeep of said areas, can result in tenant complaints.<\/p>\n<p>It\u2019s not uncommon for a\u00a0<a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">body corporate<\/a> or owners corporation, which manages all of the owners in a building or complex, to receive complaints about lawns not being mowed, hedges not being trimmed or tree roots causing damage to paths.<\/p>\n<p>For tenants, this can become a problem when trees or vegetation impacts their view or ability to use their home.<\/p>\n<h2><span id=\"3-animals\">3. Animals<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"wp-image-126274 img-responsive jetpack-lazy-image\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/pets-home-1038x692.jpg\" alt=\"Dog Welcome Home\" width=\"750\" height=\"500\" data-lazy-srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/pets-home-1038x692.jpg 1038w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/pets-home-800x533.jpg 800w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/pets-home-600x400.jpg 600w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/pets-home-300x200.jpg 300w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/pets-home-1160x773.jpg 1160w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/pets-home.jpg 2000w\" data-lazy-sizes=\"(max-width: 750px) 100vw, 750px\" data-lazy-src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/pets-home-1038x692.jpg?is-pending-load=1\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\"\/><\/p>\n<p><noscript><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"wp-image-126274 img-responsive\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/pets-home-1038x692.jpg\" alt=\"Dog Welcome Home\" width=\"750\" height=\"500\" srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/pets-home-1038x692.jpg 1038w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/pets-home-800x533.jpg 800w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/pets-home-600x400.jpg 600w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/pets-home-300x200.jpg 300w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/pets-home-1160x773.jpg 1160w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/pets-home.jpg 2000w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\"\/><\/noscript><\/p>\n<p>Anyone who has been stuck living near a heartbroken dog left locked indoors all day knows only too well how frustrating that can be: a constantly barking dog can be hard to ignore.<\/p>\n<p>Other common complaints in relation to animals include toileting \u2013 as some owners don\u2019t pick up after their pets \u2013 and damage to common property.<\/p>\n<h2><span id=\"4-parking\">4. Parking<\/span><\/h2>\n<p>Tenants parking in another tenant\u2019s parking spot\u2026<\/p>\n<p>Tenants parking regularly in the visitor bays\u2026 tenants parking in the wrong spots altogether\u2026 visitors who overstay their welcome by using a parking space as their own private space\u2026 even tenants who make up their own parking spaces on grassy areas.<\/p>\n<p>These are all potential causes of dispute between residents in a strata complex and could see your tenant making contact with you if they\u2019re getting fed up with others doing the wrong thing.<\/p>\n<h2><span id=\"5-maintenance-and-upkeep\">5. Maintenance and upkeep<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-139399 img-responsive jetpack-lazy-image\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/12\/maintenance.jpg\" alt=\"Maintenance\" width=\"775\" height=\"506\" data-lazy-srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/12\/maintenance.jpg 775w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/12\/maintenance-600x392.jpg 600w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/12\/maintenance-300x196.jpg 300w\" data-lazy-sizes=\"(max-width: 775px) 100vw, 775px\" data-lazy-src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/12\/maintenance.jpg?is-pending-load=1\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\"\/><\/p>\n<p><noscript><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-139399 img-responsive\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/12\/maintenance.jpg\" alt=\"Maintenance\" width=\"775\" height=\"506\" srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/12\/maintenance.jpg 775w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/12\/maintenance-600x392.jpg 600w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/12\/maintenance-300x196.jpg 300w\" sizes=\"auto, (max-width: 775px) 100vw, 775px\"\/><\/noscript><\/p>\n<p>As a landlord, it\u2019s up to you to ensure the property you are renting out is in good condition.<\/p>\n<p>However, it\u2019s the <a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">body corporate<\/a>\u2019s responsibility to maintain the building and ensure the upkeep of common areas \u2013 which means you don\u2019t always have control over how well this is carried out.<\/p>\n<p>Problems such as water leaks, mould build-up, pathways requiring repair and locks to mailboxes being broker can be the subject of a lot of complaints.<\/p>\n<p>This is why it\u2019s a good idea for you (or your property manager) to develop a good relationship with your strata manager \u2013 so you can ensure any issues are raised swiftly.<\/p>\n<p>You may even choose to join the management committee.<\/p>\n<h2><span id=\"6-noise\">6. Noise<\/span><\/h2>\n<p>This is a big one! <\/p>\n<p>Excessive noise is one of the most common complaints that tenants can have, and for good reason: no one enjoys trying to fall asleep against the backdrop of a neighbour\u2019s loud dance party music.<\/p>\n<p>Your tenant\u2019s noise complaints may be the result of just one regular offender, in which case it may be a little easier to address the issue.<\/p>\n<p>Generally, most unit complexes don\u2019t have more than one tenant repeatedly making excessive noise and complaints are often because of a party.<\/p>\n<p>However, if the problem is ongoing \u2013 they constantly practice the drums at 10 pm, they hold regular parties, they stomp around the apartment or they watch television with surround sound as if it is their own personal theatre, then it may need to be addressed.<\/p>\n<h2><span id=\"7-odours\">7. Odours<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-147429 img-responsive jetpack-lazy-image\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/odour-bathroom.jpg\" alt=\"Odour Bathroom\" width=\"750\" height=\"485\" data-lazy-srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/odour-bathroom.jpg 1014w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/odour-bathroom-800x518.jpg 800w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/odour-bathroom-600x388.jpg 600w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/odour-bathroom-300x194.jpg 300w\" data-lazy-sizes=\"(max-width: 750px) 100vw, 750px\" data-lazy-src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/odour-bathroom.jpg?is-pending-load=1\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\"\/><\/p>\n<p><noscript><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-147429 img-responsive\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/odour-bathroom.jpg\" alt=\"Odour Bathroom\" width=\"750\" height=\"485\" srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/odour-bathroom.jpg 1014w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/odour-bathroom-800x518.jpg 800w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/odour-bathroom-600x388.jpg 600w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/odour-bathroom-300x194.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\"\/><\/noscript><\/p>\n<p>If your tenant complains of an odour coming from their plumbing or bathroom, then it needs investigation fairly quickly \u2013 it could be the case that there is a blockage or other issue causing a build-up.<\/p>\n<p>Also, when a tenant is living in closer quarters with others, it isn\u2019t uncommon for strong cooking odours to be shared.<\/p>\n<p>They might waft through mechanical ventilation systems and impact larger areas, or they might just be living so close to a neighbour that they constantly smell what they\u2019re cooking up.<\/p>\n<p>Containing or preventing this from happening is extremely difficult in a strata living situation, so tolerance is the key when people from different ethnic origins are cooking foods that have strong odours.<\/p>\n<h2><span id=\"8-smoking\">8. Smoking<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-147430 img-responsive jetpack-lazy-image\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/smoking.jpg\" alt=\"Smoking\" width=\"750\" height=\"447\" data-lazy-srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/smoking.jpg 988w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/smoking-800x477.jpg 800w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/smoking-600x358.jpg 600w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/smoking-300x179.jpg 300w\" data-lazy-sizes=\"(max-width: 750px) 100vw, 750px\" data-lazy-src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/smoking.jpg?is-pending-load=1\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\"\/><\/p>\n<p><noscript><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-147430 img-responsive\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/smoking.jpg\" alt=\"Smoking\" width=\"750\" height=\"447\" srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/smoking.jpg 988w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/smoking-800x477.jpg 800w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/smoking-600x358.jpg 600w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2020\/10\/smoking-300x179.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\"\/><\/noscript><\/p>\n<p>On the topic of smells \u2013 smoking is another major area of dispute amongst tenants.<\/p>\n<div class=\"notes\">\n<div class=\"notes-inner\"><span class=\"icon\"><picture><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/note.svg\" alt=\"pencil icon\" data-lazy-src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/note.svg\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" class=\"jetpack-lazy-image\"\/><noscript><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/note.svg\" alt=\"pencil icon\"\/><\/noscript><\/picture><\/span><\/p>\n<p><span class=\"tips-notes\">Note: <\/span> Under the <em>Tobacco and Other Smoking Products Act 1998, s<\/em>moking in enclosed areas of a common area is prohibited, so if your tenant complains of another resident smoking in the carpark or the front entry, that can be addressed fairly quickly. <\/p>\n<\/div>\n<\/div>\n<p>A tenant smoking in their own apartment, on the other hand, is much trickier to manage.<\/p>\n<p>There have been some legal rulings over the years regarding smoking within units, where the smell escapes through the balconies, under doors or into the extraction system.<\/p>\n<p>These rulings have found that a <a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">body corporate<\/a>\u00a0doesn\u2019t have the authority to prohibit smoking within a unit, including on balconies as these are private homes.<\/p>\n<p>However, somebody corporate schemes have passed by-laws that state residents are not permitted to smoke on their balconies, which causes a nuisance to neighbouring units.<\/p>\n<p>As you can imagine, these by-laws can be very difficult to enforce \u2013 so this is an area you need to work very closely with your property manager and body corporate manager on.<\/p>\n<h2><span id=\"9-damage-to-common-areas\">9. Damage to common areas<\/span><\/h2>\n<p>When many different people use a communal area, there\u2019s an expectation that everyone will do the right thing to maintain and present these locations to a high standard.<\/p>\n<p>Of course, this isn\u2019t always the case.<\/p>\n<p>Strata managers and property managers report that the most common complaints regarding communal areas often stem from issues with people using pools and barbecue areas, and not cleaning up after themselves.<\/p>\n<p>It can also create problems if tenants attempt to use common areas for their own private use on a more regular basis when they are designed to be shared by all of the residents in the complex.<\/p>\n<h2 data-select-like-a-boss=\"1\"><span id=\"10-lack-of-privacy\">10. Lack of privacy<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-125627 img-responsive jetpack-lazy-image\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/Landlord-tenant-problems.jpg\" alt=\"Landlord Tenant Problems\" width=\"777\" height=\"437\" data-lazy-srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/Landlord-tenant-problems.jpg 777w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/Landlord-tenant-problems-600x337.jpg 600w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/Landlord-tenant-problems-300x169.jpg 300w\" data-lazy-sizes=\"(max-width: 777px) 100vw, 777px\" data-lazy-src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/Landlord-tenant-problems.jpg?is-pending-load=1\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\"\/><\/p>\n<p><noscript><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-125627 img-responsive\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/Landlord-tenant-problems.jpg\" alt=\"Landlord Tenant Problems\" width=\"777\" height=\"437\" srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/Landlord-tenant-problems.jpg 777w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/Landlord-tenant-problems-600x337.jpg 600w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/11\/Landlord-tenant-problems-300x169.jpg 300w\" sizes=\"auto, (max-width: 777px) 100vw, 777px\"\/><\/noscript><\/p>\n<p>When it comes to apartment living, most residents relish the privacy within their own four walls as they are sharing so much of their \u201chome\u201d with others.<\/p>\n<p>As a result, tenants tend to become disgruntled if the landlord, on-site manager or property manager comes knocking too often.<\/p>\n<section id=\"image-carousel\" class=\"splide\" aria-label=\"Beautiful Images\"\/>\n<p>You can\u2019t just drop past and visit your tenant or your property without warning: this is not just a matter of politeness, it\u2019s the law.<\/p>\n<p>You are required legally to notify your tenant at least 24 hours before entering, with the only exception being a direct emergency.<\/p>\n<h2><span id=\"11-pests-and-cockroaches\">11. Pests and cockroaches<\/span><\/h2>\n<p>This is another problem that can be difficult to manage in a strata setting.<\/p>\n<p>If you own a freestanding home and there is an infestation of ants or cockroaches, the solution is fairly straightforward: hire a pest inspector.<\/p>\n<p>However, when it comes to apartment living, there\u2019s no point in you getting pest treatment on your specific unit if others in the complex don\u2019t do the same.<\/p>\n<p>Otherwise, you\u2019ll clear the infestation from your property\u2026 and it will return within a week or two.<\/p>\n<div class=\"tips\">\n<div class=\"tips-inner\"><span class=\"icon\"><picture><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/bulb.svg\" alt=\"bulb icon\" data-lazy-src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/bulb.svg\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" class=\"jetpack-lazy-image\"\/><noscript><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/bulb.svg\" alt=\"bulb icon\"\/><\/noscript><\/picture><\/span><\/p>\n<p><span class=\"tips-notes\">Tips: <\/span> If your tenant complains about an ongoing issue to do with pests, it\u2019s a good idea to chat with the strata manager to see if other residents are having the same issue, so you can investigate a more holistic solution. <\/p>\n<\/div>\n<\/div>\n<h2><span id=\"12-difficulty-reaching-you-or-your-property-manager\">12. Difficulty reaching you (or your property manager)<\/span><\/h2>\n<p>This last one falls on you as the landlord.<\/p>\n<p>A difficulty reaching you (or your property manager) and a lag in getting a response are one of the most common tenant complaints and for good reason.<\/p>\n<p>It\u2019s frustrating for anyone to feel as though they\u2019re being ignored, but even more so when they\u2019re trying to reach you about an issue to do with where they live.<\/p>\n<p>It might be your property, but it\u2019s their home.<\/p>\n<div class=\"tips\">\n<div class=\"tips-inner\"><span class=\"icon\"><picture><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/bulb.svg\" alt=\"bulb icon\" data-lazy-src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/bulb.svg\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" class=\"jetpack-lazy-image\"\/><noscript><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/bulb.svg\" alt=\"bulb icon\"\/><\/noscript><\/picture><\/span><\/p>\n<p><span class=\"tips-notes\">Tips: <\/span> Hiring an experienced property manager who has a reasonable rent roll (ie isn\u2019t overworked) is the key to success here. <\/p>\n<\/div>\n<\/div>\n<h2><span id=\"how-to-resolve-a-dispute\">How to Resolve a Dispute<\/span><\/h2>\n<p>There are clear and straightforward methods for dealing with disputes, depending on your state and territory.<\/p>\n<p>Generally, if an issue can\u2019t be resolved verbally through open and honest discussions, the unhappy tenant and\/or the property owner has the option to submit a form to the\u00a0<a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">body corporate<\/a>\u00a0advising a breach has occurred.<\/p>\n<p>If the\u00a0body corporate\u00a0is in agreement, then a breach notice is issued.<\/p>\n<p>If the\u00a0body corporate\u00a0considers that a breach <em>hasn\u2019t<\/em> occurred, then the party can make an application to start proceedings through court.<\/p>\n<p>If your situation reaches this point, it is best to liaise very closely with your property manager for advice and guidance.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-large wp-image-131514 img-responsive jetpack-lazy-image\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/03\/bad-tenant-1038x692.jpg\" alt=\"Bad Tenant\" width=\"1038\" height=\"692\" data-lazy-srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/03\/bad-tenant-1038x692.jpg 1038w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/03\/bad-tenant-800x533.jpg 800w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/03\/bad-tenant-600x400.jpg 600w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/03\/bad-tenant-300x200.jpg 300w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/03\/bad-tenant-1160x773.jpg 1160w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/03\/bad-tenant.jpg 2000w\" data-lazy-sizes=\"(max-width: 1038px) 100vw, 1038px\" data-lazy-src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/03\/bad-tenant-1038x692.jpg?is-pending-load=1\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\"\/><\/p>\n<p><noscript><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-large wp-image-131514 img-responsive\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/03\/bad-tenant-1038x692.jpg\" alt=\"Bad Tenant\" width=\"1038\" height=\"692\" srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/03\/bad-tenant-1038x692.jpg 1038w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/03\/bad-tenant-800x533.jpg 800w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/03\/bad-tenant-600x400.jpg 600w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/03\/bad-tenant-300x200.jpg 300w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/03\/bad-tenant-1160x773.jpg 1160w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2019\/03\/bad-tenant.jpg 2000w\" sizes=\"auto, (max-width: 1038px) 100vw, 1038px\"\/><\/noscript><\/p>\n<p>Whilst this can be a very stressful situation and is often new territory for you, this is all in a day\u2019s work for property managers \u2013 they deal with disgruntled tenants every day.<\/p>\n<div class=\"notes\">\n<div class=\"notes-inner\"><span class=\"icon\"><picture><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/note.svg\" alt=\"pencil icon\" data-lazy-src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/note.svg\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" class=\"jetpack-lazy-image\"\/><noscript><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/note.svg\" alt=\"pencil icon\"\/><\/noscript><\/picture><\/span><\/p>\n<p><span class=\"tips-notes\">Note: <\/span> Note that a body corporate can also seek an order from the office of the Commissioner of <a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">Body Corporate<\/a>\u00a0and Community Management, or approach the Magistrates Court.<\/p>\n<p>An adjudicator appointed by the Commissioner\u2019s Office may issue an order stating the tenant must stop the behaviour that\u2019s constituting the breach. <\/p>\n<\/div>\n<\/div>\n<p>Just because the breach has been issued, this doesn&#8217;t mean the behaviour will stop.<\/p>\n<p>However, the fines on offer might be a powerful motivator: if an order issued by the adjudicator is ignored or the breach continues, the\u00a0<a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">body corporate<\/a>\u00a0can pursue the matter through the courts, which can impose a maximum penalty of $44,000.<\/p>\n<p>The Magistrates Court can impose a fine if a party is deemed to be in breach of the by-laws, which can be up to $2200.<\/p>\n<p>All of this represents the worst-case scenario and there is a conciliation process that usually helps avoid going to these lengths.<\/p>\n<p>Most problems can be solved by having an independent third party assist with the negotiations.<\/p>\n<p>Again, be sure to work closely with your property manager so you\u2019re not dealing with all of this on your own.<\/p>\n<h2><span id=\"how-are-by-laws-enforced\">How are By-Laws Enforced?<\/span><\/h2>\n<p>The <a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">body corporate<\/a>\u00a0is responsible for enforcing the by-laws of its complex.<\/p>\n<p>The committee as the administrative arm is usually responsible for ensuring all owners and occupiers comply with the by-laws.<\/p>\n<p>However, owners and occupiers can also commence with the issue of mandatory notices, however, there are limited circumstances in which the service of a notice isn\u2019t required.<\/p>\n<p>It\u2019s a preliminary procedure that contravention notices must be issued before any formal enforcement action is taken.<\/p>\n<p>The decision to serve a contravention notice can be made by the committee or by the\u00a0<a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">body corporate<\/a>.<\/p>\n<h2><span id=\"types-of-contravention-notices\">Types of contravention notices<\/span><\/h2>\n<p><strong>1. Continuing Contravention Notice<\/strong><\/p>\n<p>The\u00a0<a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">body corporate<\/a>\u00a0may give a continuing contravention notice to an owner or occupier where it believes the person is contravening a by-law and where it\u2019s likely the contravention will continue.<\/p>\n<p>An example of this type of contravention is where an owner is parking a vehicle on common property without approval.<\/p>\n<p>The purpose of this notice is to require the person to remedy the contravention.<\/p>\n<p>In other words, you are letting them know that their actions are not permitted and you\u2019re giving them the opportunity to halt the behaviour.<\/p>\n<p><strong>2. Future Contravention Notice<\/strong><\/p>\n<p>The\u00a0<a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">body corporate<\/a>\u00a0may serve a future contravention notice if it believes the person has contravened a by-law and the circumstances of the contravention make it likely the contravention will be repeated.<\/p>\n<p>This notice would be appropriate when an owner has a noisy party that contravenes the noise by-law, and they have demonstrated through previous behaviour that they are likely to do this again.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-post-image wp-image-103962 img-responsive jetpack-lazy-image\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/02\/Talk-So-Millionaires-Take-Notice-800x450.jpg\" alt=\"Talk So Millionaires Take Notice\" width=\"800\" height=\"450\" data-lazy-srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/02\/Talk-So-Millionaires-Take-Notice-800x450.jpg 800w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/02\/Talk-So-Millionaires-Take-Notice-600x338.jpg 600w\" data-lazy-sizes=\"(max-width: 800px) 100vw, 800px\" data-lazy-src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/02\/Talk-So-Millionaires-Take-Notice-800x450.jpg?is-pending-load=1\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\"\/><\/p>\n<p><noscript><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-post-image wp-image-103962 img-responsive\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/02\/Talk-So-Millionaires-Take-Notice-800x450.jpg\" alt=\"Talk So Millionaires Take Notice\" width=\"800\" height=\"450\" srcset=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/02\/Talk-So-Millionaires-Take-Notice-800x450.jpg 800w, https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2018\/02\/Talk-So-Millionaires-Take-Notice-600x338.jpg 600w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\"\/><\/noscript><\/p>\n<p>The\u00a0<a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">body corporate<\/a> may give the owner notice if this contravention is repeated.<\/p>\n<p>Proceedings can be commenced without any further notice.<\/p>\n<p data-select-like-a-boss=\"1\">The purpose of the future contravention notice is to require the person not to repeat the contravention.<\/p>\n<p><strong>3. Consequences of Failing to Comply<\/strong><\/p>\n<p>If an owner or an occupier fails to comply with a contravention notice, the committee, or the\u00a0<a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">body corporate<\/a>\u00a0in a general meeting, can decide to commence enforcement proceedings in the Magistrates Court or in the\u00a0<a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">Body Corporate<\/a>\u00a0and Community Management (BCCM) Office.<\/p>\n<p>The\u00a0<em>BCCM Act<\/em>\u00a0empowers the Magistrates Court to impose a financial penalty for failure to comply with the notice.<\/p>\n<p>Translation \u2013 you can fin another tenant or resident for failing to comply with the by-laws in your complex.<\/p>\n<h2><span id=\"when-an-owner-or-tenant-complains\">When an Owner or Tenant Complains<\/span><\/h2>\n<p>If an owner or an occupier reasonably believes\u2019 that another owner or occupier has contravened the by-laws or it\u2019s likely the contravention will continue, he or she must take a preliminary step before taking action in the BCCM office.<\/p>\n<p>The owner or occupier (\u2018the complainant\u2019) must ask the\u00a0<a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">body corporate<\/a>\u00a0to issue a contravention notice to the person who is allegedly contravening the by-laws.<\/p>\n<p>If the\u00a0<a href=\"https:\/\/propertyupdate.com.au\/glossary\/body-corporate\/\" target=\"_blank\" rel=\"noopener\">body corporate<\/a>\u00a0doesn\u2019t advise the complainant that the contravention notice has been issued within 14 days after receiving the request, the complainant may take action in the BCCM office.<\/p>\n<p> <button class=\"back-to-top hdn\"><br \/>\n<img decoding=\"async\" src=\"https:\/\/propertyupdate.com.au\/wp-content\/themes\/oldpaper\/img\/scrolltotop.svg\" alt=\"scroll button\" width=\"14\" height=\"8\"\/><\/button><\/p>\n<div class=\"authorarea-bottom\">\n<img decoding=\"async\" data-del=\"avatar\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2017\/10\/leanne_jopson_thumb2-150x150.jpg\" class=\"avatar pp-user-avatar avatar-114 photo  jetpack-lazy-image\" height=\"114\" width=\"114\" data-lazy-src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2017\/10\/leanne_jopson_thumb2-150x150.jpg?is-pending-load=1\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\"\/><noscript><img decoding=\"async\" data-del=\"avatar\" src=\"https:\/\/cdn.propertyupdate.com.au\/wp-content\/uploads\/2017\/10\/leanne_jopson_thumb2-150x150.jpg\" class=\"avatar pp-user-avatar avatar-114 photo\" height=\"114\" width=\"114\"\/><\/noscript> <\/p>\n<div class=\"authorinfo-bottom\">\n<span class=\"about-name\">About <span class=\"authorlink\"><a href=\"https:\/\/propertyupdate.com.au\/author\/leanne-jopson\/\" title=\"Posts by Leanne Jopson\" rel=\"author\">Leanne Jopson<\/a><\/span><\/span><br \/>\n<span class=\"about-descr\">Leanne is National Director of Property Management at Metropole and a Property Professional in every sense of the word. With 20 years&#8217; experience in real estate, Leanne brings a wealth of knowledge and experience to maximise returns and minimise stress for their clients. Visit: <a href=\"https:\/\/propertymanagement.metropole.com.au\/\" rel=\"noopener\">Metropole Property Management<\/a><\/span>\n<\/div>\n<\/div>\n<\/div>\n<p>[ad_2]<br \/>\n<br \/><a href=\"https:\/\/propertyupdate.com.au\/the-12-most-common-tenant-complaints\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[ad_1] Many investors think that the hardest part of becoming an investor is searching for and finding the right investment property. In reality, that\u2019s only the beginning. Once you own an investment property and become a landlord, you have to learn how to effectively manage it \u2013 and a huge part of this is ensuring [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2938,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37,38,89],"tags":[],"class_list":["post-2937","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-latest","category-property-investment","category-property-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The 12 most common tenant complaints | Urban Buyer: Buyers Agent &amp; Advocates | Best Property Buyers For You<\/title>\n<meta name=\"description\" content=\"Many investors think that the hardest part of becoming an investor is searching for and finding the right investment property. 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